FAQ

What comes in the rad Elevated Stash boxes???

A: Glad you asked! Depending on the box you choose, you will receive glass, papers, lighters, wraps, containers, and cool hip new gadgets on the market from top brands around! At the beginning of each month, we give out hints of what will be featured within our main box via social media outlets...so what does that mean?? Follow along :)


What is Elevated Stash?

A: Elevated Stash is a subscription box service delivering tobacco smoking accessories straight to your door every month! We individually research each and every product that goes into your box. We strive to make sure you are getting new and exciting products from top brands all over. We are veteran owned/operated and take pride in our customer service. We also give back. We donate $$ from EVERY single box sold to charity to help veterans each month.


How are you different?

A: We don’t knock other brands or companies, everyone is out there doing their thing...but if we need to answer this question, one thing we want to be well known for is giving back. We are veteran owned and operated, therefore, we decided to start giving back early on. For every single box we sell, we are donating $$ from that box to charity to help veterans. We also build our boxes by hand, by extensive research and testing. When we get products in, we try them out...if they suck, WE DON'T SEND THEM TO YOU!!! We put our money inside the box, NOT on the outside, not a hundred stickers, we give you actual useful products.


What Charity will my money go to?

A: This part of our business is extremely serious to us. On our main page, we have a designated section showing the charity that we partnered with for that specific month. Click here to see it. As of right now, we partner with a new charity each month and donate proceeds on the 5th of EVERY month, for the previous months sales. We also strive to hold ourselves accountable by posting this donation process on our social media. The money being donated is YOUR money. YOU are appreciated.


Who can buy?!

A: Anyone over the age of 18+/21+ depending on the laws within your state. ALL of our products are intended for Tobacco use ONLY.


Do you ship to ____ and how much does it cost?

A: We currently ship worldwide.
We charge a flat shipping rate per box within the U.S.

'Dead Sea' = $3
'Pikes Peak' = $7
'Mount Everest' = $15

International Orders = Calculated @ checkout.


Does my subscription auto-renew?

A: Yes, all orders will renew automatically every 30 days from your 1st subscription date. Ex: If you subscribed on December 13th, you will be billed again on January 13th. You can cancel ANYTIME via your account or by contacting us here.


How do I CANCEL my subscription?

A: We hate to see you gooooo, but greatly appreciate your business. Option 1: To cancel, fill out this form saying you would like to cancel. Option 2: Go to your account settings and cancel from there. Feel free to contact us for any issues or questions.


When will my Elevated Stash box ship?

A: All orders are shipped out within 48 hours of processing your payment.
(exceptions on weekends and holidays)


How can I track my package?

A: You will be sent the tracking number via email when it has shipped.


When will my Elevated Stash box arrive?

A: Depending on your location, delivery should be expected within 3-5 days. If it has been longer than this, please contact Admin@ElevatedStash.com for assistance.


What does the packaging look like?

A: Everything shipped to you comes in a white box with our Logo/Slogan only on the packaging (green mountain followed by our slogan). “Elevated Stash” is NOT visible on the outside of the box nor any misleading design. We have a few examples of our packaging on our Instagram and other various social media pages so feel free to take a look if this is a concern.


My glass arrived broken, what should I do?

A: Simply send pictures of the broken glass to Admin@ElevatedStash.com within 48 hours of your package arriving and we can get you a new one sent out.


I Forgot My Password

A: Click here and follow the instructions to reset your password.


What is the Refund Policy?

A: If you are not satisfied with the contents of your box, you may request a refund as long as the contents are NOT used and the box is returned to us with all of its contents. Returns are subject to a processing fee of $6. You have 48 hours from the day of delivery to request a return.


If we didn't answer your question here, reach out to us ANYTIME!